Confirmation of Booking
1. These terms are applicable to all Contracts of any kind made by “The Client” and their guests and Hillside Farm Barn Apartments and apply to all reservations, bookings and agreements for accommodation at Hillside Farm Barn Apartments. Confirmation of a booking by the Client is deemed acceptance of these terms and Conditions.
Cancellation Policy
2. Full refund will be given for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away.
3. - 50% refund for cancellations made at least 7 days before check-in.
4. No refunds for cancellations made within 7 days of check in.
5. These refunds will exclude card payment fees levied by third party payment processors
Arrival and Departure
6. Check in is from 3pm.
7. Prior to arrival Hillside Farm Barn Apartments may request a copy of Photo Identification and the credit card details used to make the booking by the Client. This is carried out as part of our normal security check, in the interests of all parties to protect Hillside Farm Barn Apartments, the Client and guests against fraud.
8. Upon arrival Hillside Farm Barn Apartments may require a pre-authorisation of a credit or debit card from the Client at check-in (cash will not be accepted). No money is transferred at that time and the pre-authorisation is used to cover incidental items including (but not limited to): breaches of these terms and conditions; breakages; damage to the home; excessive cleaning above the normal level of cleaning due to the home being left in an unacceptable state of cleanliness. (Please note that the pre-authorisation may affect available funds balance or spending limit on the credit card or debit card used at the time of check-in for a period of 5 days (please note this is an indicative timescale only). Once a pre-authorisation has been made, Hillside Farm Barn Apartments cannot release, remove or lower the authorised amount until Hillside Farm Barn Apartments processes the final account after departure.
9. Hillside Farm Barn Apartments reserves the right to refuse a Client and/or their Guests entry and accommodation if, on arrival, the management team from Hillside Farm Barn Apartments considers that the Client and/or their Guests are under the influence of drink or drugs, or are behaving in a threatening, abusive or otherwise unacceptable manner.
10. On departure, the Client and Guests must vacate their Apartment and check-out no later than 10:00 a.m. Failure to do so will entitle Hillside Farm Barn Apartments to charge £40 for check-outs after 10:30am. but before 1pm. and a full night’s stay for check-outs 1pm or later on the agreed date of departure.
11. A minimum fee of £100 will be charged for keys not returned within 24 hours of the date of departure.
12. Hillside Farm Barn Apartments reserves the right to remove a Client’s and/or Guest’s belongings from the Apartments if the Client/Guest has failed to check out by 3pm on the agreed date of departure and Hillside Farm Barn Apartments accepts no liability for any loss whatsoever of or damage to these items.
Client/Guests Responsibilities
13. The Client/guest acknowledges receipt of and agrees to abide by the house rules and procedures in force from time to time including but not limited to health and safety and security procedures and statutory requirements.
14. The Client agrees to ensure that they and their guests abide by the house rules and procedures referred to in the clauses below.
15. Clients & Guests are responsible for their own belongings whilst at the apartment.
16. No animals of any kind are permitted in the home except guide dogs.
17. Hillside Farm Barn Apartments are non-smoking Apartments and a charge of one night’s stay will be levied for any breach of this clause.
18. Children under the ages of 14 must be supervised by an adult at all times.
19. The Client accepts full responsibility for any damage caused to the apartment or its contents beyond normal wear and tear. Guests must forthwith notify Hillside Farm Barn Apartments of all damage, loss or broken items or matters requiring maintenance.
20. Should any keys be lost or stolen the Client will be liable for the full cost of replacement keys.
21. The maximum room occupancy for each Apartment is 2 Persons however this does not include infants aged 0-2 years old .
22. Hillside Farm Barn Apartments has a strict no party policy. The maximum number of people per apartment should not be exceeded and noise levels must not cause a disturbance to neighbours or other guests.
23. The management team at Hillside Farm Barn Apartments reserves the right to request the client and/or guest to leave if he/she is behaving in an unacceptable manner, causing a disturbance, nuisance or annoyance to other guests
Broadband
24. Mr & Mrs Nigel Sturgess will not be held responsible for any loss or damage to Client’s or guests’ computer hardware or software or any information stored in the computer whilst connected to the broadband connection at the home.
25. No Client or Guest will use the broadband connection at the apartment for any illegal or immoral purposes.
Non Creation of a Tenancy
26. Neither the Client nor Guests have exclusive access to the apartment, and those authorised by Mr & Mrs Nigel Sturgess, have the right of access to the apartment at all reasonable times (but at all times in cases of emergency) without notice being given to the Client or Guests.
27. The apartment is to be used as temporary or holiday accommodation only and does not create a tenancy of the apartment, no relationship of the Landlord and Tenant is created between Mr & Mrs Nigel Sturgess and the Client and their Guests.
28. These terms and conditions constitute an excluded agreement under section 3A(7)(a) of the Protection from Eviction Act 1977 (as amended). They cannot be construed as an assured tenancy under the Housing Act 1988 as amended.
Limitation of Liability
29. Mr & Mrs Nigel Sturgess accepts no responsibility for the loss or damage to the guests’ property. Mr & Mrs Nigel Sturgess encourages all Guests to carry travel insurance in the unlikely event of such incidents. Mr & Mrs Nigel Sturgess suggests that the policy include, but not limited to, the following coverage – loss of payment through cancellation, loss or damage to personal baggage, loss of money and medical expenses.
30. Mr & Mrs Nigel Sturgess shall not be liable to the Client, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with these terms and conditions other than death or personal injury caused by its negligence, or the negligence of its employees.
Miscellaneous
31. Mr & Mrs Nigel Sturgess shall not be liable to the Client as a result of any delay or failure to perform its obligations under these terms and conditions as a result of a Force Majeure Event means an event beyond the reasonable control of Mr & Mrs Nigel Sturgess including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of Mr & Mrs Nigel Sturgess or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule regulation, or direction, accident breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
32. Notice in writing means by fax, post or email to fax number, address or email address listed below.
33. If a court or any other competent authority finds that an provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of these terms and conditions shall not be affected.
34. If any invalid, unenforceable, or illegal provision of these terms and conditions would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
35. Variation: Except as set out in these terms and conditions, any variation, including the introduction of any additional term and conditions shall only be binding when agreed in writing and signed by Mr & Mrs Nigel Sturgess
36. These terms and conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English Law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
